Legal
Refund & Cancellation Policy
Last Updated: March 5, 2026
At Ekovibe, we balance the exclusivity of our partners with the flexibility our clients deserve. Please read this policy carefully before making any purchase or booking.
Section A
Event Ticketing
Strict No-Refund Policy
All ticket sales on Ekovibe are final. Once a ticket has been purchased for any event, festival, concert, or club night, no refunds will be issued regardless of the reason — including but not limited to personal schedule changes, illness, or inability to attend.
Exceptions
- —Refunds will only be issued if the event is officially cancelled by the organiser and not rescheduled to a future date.
- —In the case of a qualifying cancellation, Ekovibe will facilitate a refund of the ticket face value (service fees are non-refundable) within 7–14 business days to the original payment method.
- —If an event is postponed (not cancelled), tickets remain valid for the rescheduled date. Users who cannot attend the new date may request a credit to their Ekovibe wallet, subject to organiser approval.
- —Ekovibe is not responsible for partial or full refunds arising from events curtailed by factors beyond the organiser's control (e.g. weather, government restrictions, power outages).
Ticket Transfers
While refunds are not available, you may transfer your ticket to a friend via the Ekovibe app up to 12 hours before the event starts. Fan-to-Fan resale (at face value only) is coming soon.
Section B
Concierge, Reservations & Other Services
For table reservations, luxury transport, curated concierge experiences, and other bespoke services booked through Ekovibe, the following cancellation windows apply:
48+ hours before service
Full Refund100% refund of the service amount, minus any processing fees charged by our payment gateway.
24 – 48 hours before service
50% Refund50% of the service value will be refunded. The remaining 50% is retained as a late-cancellation fee.
Less than 24 hours / No-Show
No RefundCancellations made less than 24 hours before the service, or failure to show up without prior notice, are entirely non-refundable.
How to Cancel
- —Log in to your Ekovibe account and navigate to your active bookings.
- —Select the booking you wish to cancel and tap 'Cancel Booking'.
- —Eligible refunds will be processed to your original payment method within 5–10 business days.
- —For urgent cancellations, contact our Live Concierge at the9ineagency@gmail.com or via WhatsApp at +234 707 692 2032.
Section C
Membership Fees
Ekovibe Gold and Black membership fees are non-refundable once activated. If your membership application is rejected after payment, a full refund will be processed within 5 business days. Membership renewals follow the same policy — please cancel before your renewal date to avoid being charged for the next cycle.
Dispute a charge?
Email the9ineagency@gmail.com with your order reference and we will respond within 24 hours.